Pilot Terms of Service

These terms apply to libraries invited to use YAI Library Manager during its controlled pilot. By using the service, the participating library and its authorized users agree to use it in accordance with these terms.

1. Pilot service

The service is a beta product intended for evaluation with a small group of libraries. Features, limits and workflows may change during the pilot. Maintenance, provider outages or defects may occasionally interrupt access. The service is provided with reasonable care, but uninterrupted, error-free or permanent availability is not guaranteed.

2. Accounts and authorized use

Users must provide accurate account information, keep credentials confidential, use only their own authorized account and promptly report suspected unauthorized access. Library Owners are responsible for deciding who may act as a Manager and for removing access when it is no longer appropriate.

3. Library data responsibilities

The participating library is responsible for the accuracy, relevance and lawfulness of student and operational information it enters. It must give required notices and obtain required consent or authority, including for information about children. The service must not be used to upload unlawful material or unnecessary sensitive data.

4. Prohibited misuse

Users must not attempt unauthorized access; bypass role, subscription or security controls; disrupt or overload the service; introduce malware; scrape or probe other tenants; impersonate another person; or use the service for unlawful, fraudulent or abusive activity.

5. Pilot access, trials and subscriptions

Access may be provided as a pilot, trial or subscription as communicated to the participating library. The application may restrict operational access when a trial or subscription expires. These terms do not create any refund, pricing or renewal promise. Any future commercial payment and refund terms must be separately stated before they apply.

6. Suspension

Access may be suspended where reasonably necessary for non-payment, expiry, misuse, security, legal compliance or protection of users and infrastructure. Subscription suspension does not delete tenant data. Manual library deactivation also does not delete data.

7. Ending participation, export and deletion

A library may ask to end pilot participation. It should request any available export before asking for deletion. Account or library deletion is a separate, explicit and verified process; stopping use, deactivation or suspension is not a deletion request. Backup copies may remain for a limited recovery cycle. See Data Retention & Deletion.

8. Security and continuity

Reasonable safeguards, monitoring and recovery backups are maintained. Libraries should still keep any independent records necessary for critical operations and promptly report errors or security concerns. No internet service can eliminate every security, availability or data-loss risk.

9. Reasonable limitation of responsibility

To the extent permitted by applicable law, YAI Library Manager is not responsible for indirect, special or consequential loss, lost profits, or loss caused by inaccurate customer-entered data, misuse, third-party outages or events outside reasonable control. Nothing in these terms excludes responsibility that cannot lawfully be excluded. Pilot participants should raise problems promptly so reasonable corrective steps can be taken.

10. Changes and contact

These terms may be updated as the pilot develops. Material changes will be dated and communicated reasonably. Questions or grievances should follow the Contact & Grievance process.